Keyboard For A1989, A1990 MacBook Pro 13", 15" Retina Touch Bar (Mid 2018) US/UK Version EMC 3214, 3215

Shipping, Returns & Exchange Policy

At SparesOnly.in, we ensure that every order is processed quickly, safely, and accurately. Each item undergoes quality inspection before dispatch to guarantee that you receive genuine and reliable parts.

Shipping Information

Orders are usually processed and shipped within 1–2 working days after payment confirmation.
Delivery takes 2–7 working days, depending on your location and courier service.
Shipping charges: ₹99 for orders below ₹499. Free shipping on all orders of ₹499 and above. Express shipping (1–3 working days) is available at an extra cost of ₹200–₹900, depending on the product.
Tracking details will be shared via email or SMS once your order is dispatched.
Please inspect your package upon delivery. If it appears tampered with or damaged, kindly refuse the parcel and report it to support@sparesonly.in within 24 hours.

Return Eligibility

Returns are accepted only if the product arrives damaged or faulty.
You must notify us within 48 hours of delivery at support@sparesonly.in or on WhatsApp at +91-9677004330, with photos or a video of the issue. We recommend recording the unboxing.
Once your return is approved, the product must be shipped back to us within 7 working days.
Items must be unused and uninstalled, in original packaging, with warranty stickers intact.

Requests made after 48 hours of delivery, or items shipped back after 7 working days, will not be eligible for return or exchange.

Non-Returnable Items

Due to their delicate nature, the following are not eligible for return or refund, as they can easily be damaged by static discharge, incorrect installation or improper handling. Once opened or installed, they cannot be verified or resold:

• ICs, DC pins and DC jacks, display connectors, connectors, display cables, flex cables, connector cables, battery connectors, trackpad cables and trackpad flex cables, C-port connectors, screws, rubber feet and other small electronic or plastic components
• Display glass and internal displays
• Tapes, adhesives, skins and screwdrivers
• Batteries with tampered adhesive
• Any other items marked as non-returnable in the product description

All such parts are thoroughly tested before shipping. Please confirm model compatibility before ordering.

Return & Pickup Process

If a product arrives damaged or defective, we will arrange a pickup where available.
If pickup service is not available in your area, you may courier the item to our return address.
Return courier charges will be reimbursed only if reported within the return window.
After the return period, only the product value will be refunded—shipping costs will not be covered.

Return Shipping & Refund Process

How can I get the return address?
Once your RMA (Return Merchandise Authorization) request is approved, the return address will be provided to you through email. You can print the “Return Shipping Authorization” label with the return address and include it inside your package when sending the item back.

Should I provide a tracking number after I return the item?
Yes. It is mandatory to provide the tracking number once you return the product.
Note: SparesOnly will not be responsible for missing returns without a valid tracking number.

Who is responsible for the return shipping cost?

• If the issue is from SparesOnly’s side (wrong or defective product), SparesOnly will bear the return shipping fee through a regular postal service with tracking.

• If the wrong product is ordered by the customer, the return shipping fee must be paid by the customer.

• The customer must send the item first, and after we receive and verify it, a refund or replacement will be processed.

When can I expect my refund after returning the item?
Once your RMA is approved and the returned item is received and inspected, the refund or replacement will be processed within 7–14 days. Refunds are issued to your original payment method.

If an item is lost or damaged during shipping
If your item is damaged during shipping, please inform us on the same day you receive the parcel. After 24 hours, we cannot assist further as courier companies must be informed within that time frame.

When reporting damage:

• Provide clear photographs of the product, outer packaging, and courier label.

• Include the courier tracking number and a brief description of the issue.

• If possible, open the parcel in front of the delivery person; if you find it damaged, you can reject the parcel and immediately inform us at support@sparesonly.in.
  Once confirmed, we will ship a replacement right away.

Lost or Damaged Item Claims
To report a lost or damaged shipment, contact support@sparesonly.in within 24 hours of delivery. Our customer service team will respond within 1 business day to resolve your issue promptly.

Refund & Replacement

Once we receive and inspect the returned product, refunds or replacements will be processed within 7–14 days. Refunds are issued to your original payment method. Products must be unused and in original packaging for approval. Swollen batteries or physically damaged items are not covered under warranty.

Customer Support

For any return, replacement, or shipment-related queries:
📧 Email: support@sparesonly.in
⏱️ Response Time: Within 1–2 business days