Shipping, Returns, Warranty & Refunds

At SparesOnly.in, every order is processed quickly, safely and accurately. Each item is checked before dispatch. Sparesonly.in is a brand of Unicon Solutions, Chennai.

In short

• Every product has its own warranty terms. See the Warranty section on the product page.
• A continuous unboxing video is mandatory for any claim of damage in transit, wrong or missing item, or a product defective on arrival.
• Small and fragile parts (connectors, ICs, DC jacks, flex cables, ports and similar) carry no warranty and cannot be returned once opened or installed.
• You ship a claimed item to us first. If we confirm it is defective, we refund your shipping cost and send a replacement straight away.

Shipping

• We ship across India only. We do not ship internationally.
• Orders for stocked items are dispatched within 1-2 working days after payment confirmation. Standard delivery takes 2-7 working days depending on your location.
• Same-day delivery in Chennai for orders placed before 5:00 PM on items in stock.
• Shipping charges: ₹99 for orders below ₹499. Free shipping on all orders of ₹499 and above. Express shipping (1-3 working days) is available at ₹200-₹900 depending on the product.
• Tracking details are shared by email or SMS once your order is dispatched.
• Please inspect your parcel on delivery. If it looks tampered with or damaged, refuse it and tell us at once.

1. Unboxing video (mandatory)

Record one continuous video from before you open the sealed parcel until the product is fully unpacked and shown. Claims for damage, wrong item, missing item or defective on arrival cannot be processed without it. Photos alone are not enough.

2. Damaged in transit, wrong item, missing item

Report within 24 hours of delivery with the unboxing video and photos of the product, the outer packaging and the courier label.

3. Defective on arrival

Report within 48 hours of delivery with the unboxing video and a short description of the fault. We will call you to check the issue before you send anything back.

4. How a return or replacement works

1. Contact us on WhatsApp (+91 7010545974) or at support@sparesonly.in within the window above.
2. We verify the issue with you over a call.
3. After approval, ship the item to us within 7 working days, at your own cost, in its original packaging with all contents. Share the courier tracking number. We cannot be responsible for returns without one.
4. We test the item in our environment.
   • If it is confirmed defective: we refund your return courier cost and send a replacement immediately, or refund the product value if no replacement is available.
   • If it is working normally: the return courier cost stays with you, and we send the item back to you at your cost.

The item must be unused, uninstalled, in original packaging, with warranty stickers intact where fitted.

5. Parts with no warranty and no return

These small parts and components are easily damaged by static discharge, rough handling or incorrect installation, and a fault cannot be separated from the installation afterwards. They carry no warranty and cannot be returned once opened or installed:

• ICs and chips
• DC jacks and DC pins
• Connectors of every kind (display, battery, trackpad, keyboard, USB-C / Type-C ports, audio and microphone connectors)
• Flex cables and ribbon cables (display, trackpad, keyboard, camera, audio, backlight)
• Type-C cables, headphone jacks, microphones and other small boards
• Display glass, front glass and tempered glass
• Screws, rubber feet, brackets, tapes, adhesives, skins and tools

A wrong item, a missing item or damage in transit, reported within 24 hours with an unboxing video, is still handled. Please check your model number before ordering and have a qualified technician install any part.

6. Batteries (iPhone and MacBook)

Each battery product page states its warranty period. The warranty is void if the battery is swollen or bulging, the battery or its adhesive has been tampered with or removed, there is any visible physical damage, burn or liquid damage, or damage happened during installation. For a battery warranty claim, you ship the battery to us at your cost and we ship the replacement to you at ours.

7. Warranty, in general

Warranty terms differ for every product. Each product page shows its own warranty period and conditions, so please read it before you buy. Warranty never covers physical or liquid damage, damage during installation, or products opened and repaired elsewhere. For a warranty claim, you ship the product to us at your cost. After we confirm a fault covered by warranty, we ship the replacement or repaired product to you at our cost.

8. Refunds

Refunds go to your original payment method within 7-14 days after we receive and inspect the item. Orders paid through Snapmint EMI are refunded through Snapmint and follow Snapmint's terms and timelines. Only the product value is refunded, except where we confirm a defect, in which case your return courier cost is refunded too.

Contact

WhatsApp or call +91 7010545974
Email: support@sparesonly.in or info@sparesonly.in
Response time: within 1 business day.